Paikka

Jyväskylä

Tausta ja tavoitteet

The intent of the Managing across the Lifecycle (MALC) qualification is to give candidates the skills to support an organization’s service delivery by bridging the service lifecycle stages. The qualification demonstrates that candidates have learned the value of one combined service management practice as opposed to separate subject areas. ITIL processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value. The learning outcomes are intended to bring a candidate from ITIL content knowledge to ITIL content application and integration knowledge, and provide skills that can be used in the workplace in a tangible way. Testing and validation of knowledge take place at Bloom's taxonomy level 4 (analysing) and level 5 (evaluating), reflecting the focus on integration when compared with the ITIL intermediate qualifications. While MALC encompasses the broadest perspectives of service management skills, for example those related to project management and application design, it is not intended to teach these practices, rather to refer to them as contexts for ITIL application. A high-level understanding of these is still expected. This qualification focuses on strategizing, planning, using and measuring ITIL practices in an integrated functioning model:

• How the service lifecycle stages form an integrated whole
• Process integration and interfaces
• Shared data / information / knowledge.

Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain competencies in the following:

• Key concepts of the service lifecycle
• Communication and stakeholder management
• Integrating service management processes across the service lifecycle
• Managing services across the service lifecycle
• Governance and organization
• Measurement
• Implementing and improving service management capability.

In addition, the training for this qualification should include examination preparation, including a mock examination opportunity.

Kohderyhmä

The qualification prepares candidates to work in established service management roles, as well as to implement and improve service management practices. The target group for the MALC qualification includes, but is not limited to:

• Chief information officers
• Senior IT managers
• IT managers
• Supervisors
• IT professionals
• IT operations practitioners
• IT development practitioners
• Individuals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
• Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module
• Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite.

Esitiedot

ITIL v3 Foundation -sertifikaatti sekä vähintään 15 pistettä ITIL-jatkotason kursseista.

Toteutustapa

Luennointi, soveltavat harjoitukset, harjoitustentit ja keskustelu, virallinen tentti

Hinta

Hinta sisältää sertifikaattikokeen (350 € + alv).

Koulutuksen hinta riippuu sen osallistujamäärästä. Koulutuksen tiedoissa esitetty sopimuskumppanin hinta 1970 + alv on laskettu 4 osallistujalle.

Osallistujamäärän noustessa laskemme hintaa seuraavalla tavalla:
5 osallistujaa 1740 € + alv
6 osallistujaa: 1590 € + alv
7 osallistujaa: 1485 € + alv
9 -> osallistujaa: 1350 € +alv

Koulutuksen (suuntaa-antava) aikataulu

8.30–8.50	Aamukahvi
8.50–12.00	Koulutus
12.00–12.45	Lounas
12.45–14.15	Koulutus
14.15–14.30	Iltapäiväkahvi
14.30–17.00	Koulutus

Koulutuksen sisältö

Päivä 1

• Remembering ITIL
• Key concepts of Service Lifecycle
• Communication and stakeholder management
• Integrating Service management processes

Päivä 2

• Managing services through the Lifecycle
• Governance, roles and organization design
• Competence management

Päivä 3

• Apply Service management outside the IT
• Implementation considerations
• Service measurement
• Co-operation with the business
• MALC certification examination